> ## Documentation Index
> Fetch the complete documentation index at: https://docs.handlpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product FAQ

> Answers to common HandlPay questions on Polygon balances, bridging $HANDL to Canton Network, wallet setup, passkeys, and finding your User ID.

If you run into a problem with a payment or your account setup, the answers below cover the most common issues. For anything not listed here, contact [support@handlpay.com](mailto:support@handlpay.com) with your Handl username, a description of the issue, and your transaction hash.

## Payments

<AccordionGroup>
  <Accordion title="My balance on Polygon seems inaccurate">
    If your \$USDC balance on Polygon looks wrong, follow these steps:

    <Steps>
      <Step title="Verify the transaction on Polygonscan">
        Check [Polygonscan](https://polygonscan.com) to confirm:

        * The transaction hash is valid
        * Funds were sent to the correct wallet address
        * The transaction has at least **200 block confirmations**

        If the transaction is still pending or under-confirmed, wait and check again.
      </Step>

      <Step title="Disconnect and restore your wallet">
        If the transaction is confirmed but the balance is still wrong:

        1. Tap the three dots next to \$USDC and select **Disconnect**.
        2. Then select **Restore default wallet**.

        This refreshes the wallet connection without affecting your funds.
      </Step>

      <Step title="If the balance is still incorrect, Contact support">
        If the balance is still incorrect after the steps above, email [support@handlpay.com](mailto:support@handlpay.com) with:

        * Your social media name or email you used to sign up
        * Your transaction hash
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="How do I bridge $HANDL to Canton Network?">
    You can bridge \$HANDL from two places depending on where your tokens are held.

    **Option 1: From within the HandlPay app**

    <Steps>
      <Step title="Open the Polygon or Base tab">
        Navigate to the **Polygon** or **Base** tab inside the HandlPay app.
      </Step>

      <Step title="Open the bridge menu">
        Tap the **three dots** next to \$HANDL, then select **Bridge**.
      </Step>

      <Step title="Enter the amount">
        Type the amount you want to bridge.
      </Step>

      <Step title="Review the fee">
        Click **Estimate** to view the bridging fee before confirming.
      </Step>

      <Step title="Confirm the transfer">
        Confirm the transaction. The transfer typically completes within 5–8 minutes.
      </Step>
    </Steps>

    **Option 2: From an external wallet (e.g. MetaMask)**

    <Steps>
      <Step title="Go to the bridge">
        Visit [bridge.handlpay.com](https://bridge.handlpay.com).
      </Step>

      <Step title="Enter your Canton address">
        Enter your recipient address on Canton Network.
      </Step>

      <Step title="Initiate the deposit">
        Click **Deposit to Bridge** and follow the on-screen instructions to complete the transfer.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="I bridged $HANDL to Canton Network but it hasn't arrived">
    When you receive a new asset on Canton Network — such as $HANDL, $USDCx, or \$CBTC — you must manually approve it before it becomes available in your balance.

    How you approve depends on your wallet:

    * **HandlPay wallet:** A red indicator appears next to the asset. Click it to approve. You can also enable auto-approval to avoid this step for future transfers.
    * **External wallets (Zoro, Console, CantonLoop, etc.):** Approval flows vary by provider. Follow the instructions from your wallet provider.

    <Tip>
      Enable auto-approval in the HandlPay wallet after your first manual approval to skip this step on future transfers.
    </Tip>
  </Accordion>
</AccordionGroup>

## Setup and security

<AccordionGroup>
  <Accordion title="How do I get a Canton wallet address?">
    You have two options:

    * **Create a new wallet in the HandlPay app** — you need an invite code to get started.
    * **Use an existing Canton ecosystem wallet** — compatible wallets include Loop, Send APP, Bron, Console, Cantor8, and Zoro.

    <Note>
      If you create a wallet inside the HandlPay app, you can both send and receive funds directly in the app. Wallets created with third-party providers let you receive payments via your social handle, but you send funds from the original wallet app.
    </Note>
  </Accordion>

  <Accordion title="Passkey creation was cancelled during Canton wallet setup">
    Canton wallets on HandlPay are self-custodial. Private keys are protected with biometrics via passkeys. Some browser and device combinations do not support passkey creation.

    * **Telegram on desktop:** Passkeys are not supported in the Telegram desktop mini app. Create your wallet using Telegram on mobile instead.
    * **WhatsApp and Instagram on iOS:** These apps open a Meta in-app browser, which does not permit passkey creation on iOS. Tap the settings button inside the in-app browser and choose **Open in browser** to continue with a native browser.
  </Accordion>

  <Accordion title="Why does my Canton wallet not show a Send button?">
    HandlPay distinguishes between two wallet types on Canton Network:

    * **HandlPay wallet** — created inside the HandlPay app with an invite code. You can send and receive funds directly in the app.
    * **External wallet** — created with a third-party app such as Bron, Loop, or Console. You can receive payments via your social handle, but you must use the original wallet app to send funds.

    If the app cannot find your private key on your current device, it automatically treats your wallet as external and the **Send**, **History**, and **Key Export** buttons do not appear.

    This happens when:

    * You created the wallet in incognito or private browsing mode
    * You switched to a different browser or device
    * You cleared your browser data
    * You deleted and reinstalled Telegram
    * You have never imported your private key on this device

    To restore full access, import your private key into the app on your current device. The Send and other buttons reappear automatically once the private key is detected.

    <Warning>
      HandlPay is fully self-custodial and does not store your private key. Always export your private key and store it securely after creating your wallet.
    </Warning>
  </Accordion>

  <Accordion title="Can I connect my exchange deposit address?">
    Only if the exchange deposit address does not require a memo. \$CC distributions are rejected for Canton addresses that require a memo field to receive transactions — this is typically the case for centralized exchange (CEX) deposit addresses.
  </Accordion>

  <Accordion title="What is my HandlPay User ID?">
    You can find your User ID in your payment link:

    1. Click the "Receive money" button underneath your profile picture.
    2. Your User ID is the string that follows the last `/` in the URL.
  </Accordion>

  <Accordion title="&#x22;This device does not support biometric authentication...&#x22;" />
</AccordionGroup>

## Wallets

<Accordion title="How to disconnect a wallet from the app?">
  To remove a wallet from your HandlPay account, tap the three dots next to any asset in that wallet and select **Disconnect wallet**. This only removes the wallet from your HandlPay account, it does not affect your actual wallet, private keys, or funds.

  You can reconnect the same wallet at any time.
</Accordion>

## Bridging

<Accordion title="How can i bridge $HANDL onto Canton Network?">
  You can move \$HANDL from Polygon or Base to Canton Network using one of two methods.

  <Tabs>
    <Tab title="From within HandlPay">
      <Steps>
        <Step title="Go to the Polygon or Base tab">
          Open your dashboard and select the **Polygon** or **Base** tab.
        </Step>

        <Step title="Open the bridge option">
          Tap the three dots next to \$HANDL and select **Bridge**.
        </Step>

        <Step title="Enter the amount">
          Type the amount of \$HANDL you want to bridge.
        </Step>

        <Step title="Review the fee">
          Click **Estimate** to see the bridging fee before committing.
        </Step>

        <Step title="Confirm the transaction">
          Review the details and confirm. The transfer typically completes within 5–8 minutes.
        </Step>
      </Steps>
    </Tab>
  </Tabs>
</Accordion>

## Extra

<Accordion title="What happened to TransferMole/PMT/AIPAY?">
  We sunset the names TransferMole, PMT, and AIPAY in favour of something sharper: HandlPay and \$HANDL.

  The new brand and token names reflect where we're headed. We turn social media usernames into global, cross-chain payment handles, and "handl" works as a verb, the way you'd want a payment brand to live in everyday language.

  HANDL is young, sharp, and positioned to resonate with the Gen Z and Gen Alpha users who made up our highest-volume adopters.

  The brand carries many shades of meaning. We're a crypto-native company, and our signature orange echoes Bitcoin and crypto as a whole.

  Same mission, same team, sharper name.<br /><br />Our official rebrand announcement can be found here:<br />[https://x.com/HandlPay/status/1936077825900994718?s=20](https://x.com/HandlPay/status/1936077825900994718?s=20)
</Accordion>

## Still need help?

Contact [support@handlpay.com](mailto:support@handlpay.com). Include your Handl username, a detailed description of the issue, and your transaction hash. Support staff will not respond to questions already answered in this FAQ.