> ## Documentation Index
> Fetch the complete documentation index at: https://docs.handlpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to contact support

> How to reach HandlPay support. Check the Product and Rewards FAQs first, then email the team with the details needed to resolve your issue.

Your question might already have a detailed answer in one of our FAQ sections. Please take a look there first.

<Card title="Product FAQ" icon="sparkles" href="https://docs.handlpay.com/help/faq">
  Questions regarding the HandlPay product itself.
</Card>

<Card title="Loyalty & Rewards Program FAQ" icon="sparkles" href="https://docs.handlpay.com/rewards/faq">
  Questions regarding the points program, rewards, prize distribution, etc.
</Card>

If the answer is not in the FAQ, please send an email to [support@handlpay.com](mailto:support@handlpay.com)

The support team will ignore your request unless you send all required information:

👉 HandlPay username

👉 Detailed information on the issue and your transaction hash.

\+

👉 Sent the wrong token or sent USDC via the wrong chain? Must provide a screenshot of your app dashboard and your deposit transaction hash.

<Tip>
  The support team will not answer tickets with incomplete information. Please make sure to add all relevant information that you can.
</Tip>

<Warning>
  Only submit one ticket per request/issue. Repeated ticket requests will be ignored, deprioritized, and treated as spam in the system.
</Warning>